About Us
Commitment
- Every floorboard that leaves our premises is one that we would be proud
to install in our own homes. Our pride in our product line is based on
the following mission statement:
We will produce the highest quality flooring that technology allows.
- We will always search for ways to improve the quality of our product,
and our service to our customers;
- Our products will be fairly priced;
- Our production team will place quality over every other production goal;
- We will undertake every aspect of material supply, processing, advertising and sales with a goal of minimizing our impact on the environment;
We will do everything in our power to ensure that our products are manufactured, sold and delivered on time, on budget, and in complete accordance with our customer's wishes.
Our Guarantee
The structural integrity of each board is guaranteed against cracking or splitting, that could be the result of improper grading or defect control at our processing facility. We will replace any defective boards at our expense prior to installation.
Please note that our guarantee applies to residential flooring that has been professionally installed in accordance with our guidelines. We cannot guarantee against problems arising from incorrect installation, excessive moisture or humidity differential, or damage arising from accidents, abuse, normal wear or high heels, or scratches/stains from pets.
Natural wood characteristics such as small knots, grain or natural color variations etc. are considered normal and are not construed as defects. All wood products can experience a natural change in color that can result over time from UV light..